Serving: Penticton, Summerland, Osoyoos, Oliver, Okanagan Falls, Princeton, Keremeos, Naramata.
RDOS Appraisals & Consulting
Effective Date: June 15, 2025
Last Updated: June 15, 2025
RDOS Appraisals & Consulting ("Company," "we," "us," or "our") is committed to protecting the privacy and confidentiality of personal information collected through our website https://www.rdoscommercial.com/ and in the course of providing commercial real estate appraisal services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
We may collect the following types of personal information:
Contact Information:
Name and business title
Company or organization name
Mailing address
Email address
Phone and fax numbers
Professional credentials and affiliations
Property-Related Information:
Property ownership details
Financial information related to properties
Transaction history and pricing information
Property characteristics and condition details
Lease agreements and rental information
Professional Service Information:
Service requirements and specifications
Communication preferences
Billing and payment information
Professional references and relationships
Website Usage Information:
IP address and device information
Browser type and version
Pages visited and time spent on site
Referral sources and search terms
Cookies and similar tracking technologies
Information is collected through:
Direct communication (phone, email, in-person meetings)
Service engagement forms and contracts
Website contact forms and inquiries
Property inspections and site visits
Third-party sources (with consent or as legally permitted)
Public records and databases
Professional networks and referrals
We collect and use personal information for the following purposes:
Service Delivery:
Conducting property appraisals and valuations
Preparing appraisal reports and documentation
Communicating with clients throughout the engagement
Coordinating property access and inspections
Providing ongoing client support and follow-up
Business Operations:
Processing payments and maintaining billing records
Managing client relationships and service history
Improving service quality and efficiency
Complying with professional and regulatory requirements
Maintaining professional liability insurance
Communication and Marketing:
Responding to inquiries and service requests
Providing information about our services
Sending relevant industry updates and insights
Maintaining professional relationships and networks
Personal information may be used to comply with:
Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP)
Appraisal Institute of Canada professional requirements
Court orders, subpoenas, and legal proceedings
Regulatory investigations and audits
Professional liability insurance requirements
Tax reporting and business record obligations
We may share personal information with:
Intended Users of Appraisals:
Clients who engage our services
Lenders and financial institutions (with client consent)
Legal counsel and litigation parties (as authorized)
Government agencies (as required or authorized)
Insurance companies (for legitimate purposes)
Service Providers:
Professional consultants and specialists
Technology service providers
Administrative and clerical support staff
Professional liability insurance providers
Legal and accounting professionals
Professional Requirements:
Appraisal Institute of Canada (for regulatory compliance)
Court-appointed receivers or trustees
Regulatory bodies conducting investigations
Peer review and quality assurance programs
Personal information is not sold, rented, or disclosed to third parties except:
With explicit consent
As required by law or court order
For professional compliance requirements
To protect our legitimate business interests
In connection with business transfers (with notice)
Third parties receiving personal information are required to:
Use information only for specified purposes
Maintain appropriate security measures
Respect confidentiality obligations
Comply with applicable privacy laws
Notify us of any unauthorized access or breaches
We implement reasonable security measures including:
Physical Security:
Secure office facilities with controlled access
Locked filing cabinets for physical documents
Restricted access to client files and records
Secure disposal of sensitive documents
Electronic Security:
Encrypted data transmission and storage
Password-protected systems and devices
Regular software updates and security patches
Firewall and antivirus protection
Secure backup and recovery procedures
Administrative Security:
Staff training on privacy and confidentiality
Access controls based on job requirements
Confidentiality agreements with staff and contractors
Regular review of security procedures
Incident response and breach notification procedures
Personal information is retained only as long as necessary for:
Completing the purpose for which it was collected
Meeting professional record-keeping requirements
Complying with legal and regulatory obligations
Defending against potential legal claims
Retention Periods:
Active client files: Duration of engagement plus 7 years
Appraisal reports: Permanent retention for professional compliance
Financial records: 7 years from last transaction
Website analytics: 2 years maximum
Marketing communications: Until unsubscribe request
When personal information is no longer required, it is securely disposed of through:
Shredding of physical documents
Secure deletion of electronic files
Wiping of storage devices and media
Certificate of destruction when required
Verification of disposal by service providers
Our website may collect:
Technical information about your device and browser
Usage patterns and navigation behavior
IP address and geographic location
Referral sources and search terms
Form submissions and contact requests
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and user experience
Provide relevant content and information
Measure the effectiveness of our communications
Types of Cookies:
Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through:
Browser settings and preferences
Opt-out tools provided by third-party services
Privacy settings on your device
Clearing cookies and browsing data
Using private or incognito browsing modes
Note that disabling certain cookies may affect website functionality and your user experience.
You have the right to:
Know what personal information we have about you
Request copies of your personal information
Understand how your information is being used
Know who has received your information
Request information about our privacy practices
You may:
Request correction of inaccurate information
Update your contact information and preferences
Add missing information to your records
Challenge the accuracy of information we hold
Request verification of corrected information
Subject to professional and legal requirements, you may:
Withdraw consent for certain uses of your information
Request restriction of processing for specific purposes
Opt out of marketing communications
Request deletion of information no longer required
Limit disclosure to third parties
You have the right to:
Challenge our privacy practices and decisions
File complaints with privacy regulatory authorities
Seek resolution through internal complaint processes
Request independent review of privacy matters
Pursue legal remedies for privacy violations
Personal information may be transferred outside Canada when:
Cloud storage or computing services are used
Professional consultants are located internationally
Legal proceedings involve foreign jurisdictions
Business operations require international communication
Technology service providers operate globally
International transfers are protected through:
Contractual privacy protections with service providers
Selection of providers with adequate privacy safeguards
Encryption and security measures during transmission
Compliance with applicable international privacy laws
Regular monitoring of international privacy practices
This Privacy Policy may be updated to reflect:
Changes in privacy laws and regulations
Evolution of our business practices
Introduction of new technologies or services
Feedback from clients and stakeholders
Recommendations from privacy authorities
Significant changes will be communicated through:
Updated posting on our website with revision date
Email notification to active clients
Notice in our regular client communications
Direct notification for material changes affecting rights
Opportunity to review and provide feedback on changes
Continued use of our services after policy changes constitutes acceptance of the updated terms, unless you specifically object or withdraw consent where permitted.
Our website may contain links to third-party websites and services that have their own privacy policies and practices. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing personal information.
If our website includes social media features or plugins, these services may collect information about your visit and interaction with our content according to their own privacy policies.
We participate in professional networks and associations that may have access to certain business contact information for legitimate professional purposes.
Our services are designed for business and professional use and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
RDOS Appraisals & Consulting
Website: https://www.rdoscommercial.com/
[Include specific contact information for privacy inquiries]
Response Timeline:
We will acknowledge receipt of privacy requests within 5 business days
Most requests will be completed within 30 days
Complex requests may require additional time with notification
Urgent privacy concerns will be addressed immediately
If you have concerns about our privacy practices:
Internal Resolution: Contact us directly to discuss your concerns
Formal Complaint: Submit a written complaint with specific details
Regulatory Complaint: Contact the Privacy Commissioner of Canada or British Columbia Information and Privacy Commissioner
Legal Action: Seek legal counsel for potential privacy law violations
You may file complaints with:
Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376
Office of the Information and Privacy Commissioner for British Columbia
Website: www.oipc.bc.ca
Phone: 250-387-5629
As a professional appraiser, we are bound by:
Appraisal Institute of Canada Code of Ethics
Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP)
Provincial professional conduct requirements
Confidentiality obligations inherent in the appraisal profession
In rare cases, professional obligations may require disclosure of information that would otherwise remain confidential. Such disclosures are made only when:
Required by professional standards or law
Necessary to protect public interest
Ordered by a court or regulatory body
Essential for professional liability defense
This Privacy Policy is effective as of the date listed above. By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
NOTICE: This Privacy Policy is for informational purposes and should be reviewed by qualified legal counsel before implementation. Privacy law requirements may vary based on specific circumstances, jurisdictions, and evolving regulations.