Terms of service.

RDOS Appraisals & Consulting
Effective Date: June 15, 2025
Last Updated: June 15, 2025

1. Acceptance of Terms

By accessing our website at https://www.rdoscommercial.com/, engaging our real estate appraisal services, or entering into any agreement with RDOS Appraisals & Consulting ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services or website.

2. Services Provided

RDOS Appraisals & Consulting provides professional commercial real estate appraisal and consulting services throughout the Regional District Okanagan-Similkameen, including but not limited to:

  • Commercial property valuations for all property types

  • Replacement cost appraisals for insurance purposes

  • Lending support valuations

  • Buy/sell transaction support

  • Government and public sector appraisals

  • Legal and litigation support

  • Insurance claim valuations

  • Financial reporting valuations

All appraisal services are conducted in accordance with Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP) and Appraisal Institute of Canada (AIC) standards.

3. Professional Standards and Qualifications

Our appraiser holds an AACI (Accredited Appraiser Canadian Institute) designation and is a member in good standing with the Appraisal Institute of Canada. All appraisals are conducted in compliance with:

  • Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP)

  • Appraisal Institute of Canada professional standards

  • Applicable provincial and federal regulations

  • Industry best practices

4. Engagement and Service Agreement

4.1 Engagement Process

Services are provided only upon written engagement through a signed appraisal agreement or service contract. Each engagement will specify:

  • Scope of work

  • Property identification

  • Intended use and users of the appraisal

  • Fee structure and payment terms

  • Delivery timeline

  • Specific terms and conditions

4.2 Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete property information

  • Facilitating reasonable property access

  • Timely payment of fees as agreed

  • Proper use of appraisal reports in accordance with stated intended use

  • Compliance with any distribution restrictions

5. Fees and Payment

5.1 Fee Structure

Appraisal fees are determined based on:

  • Property complexity and type

  • Scope of work required

  • Timeline requirements

  • Travel distance and accessibility

  • Market conditions

5.2 Payment Terms

  • Fees are due as specified in the engagement agreement

  • Payment may be required in advance for new clients

  • Late payment may result in interest charges and suspension of services

  • Invoices are considered past due after 30 days unless otherwise specified

5.3 Additional Costs

Clients are responsible for additional costs including:

  • Travel expenses for properties outside standard service area

  • Extraordinary research requirements

  • Rush delivery fees

  • Court appearance or deposition fees

  • Costs related to accessing restricted properties

6. Appraisal Reports and Deliverables

6.1 Report Delivery

  • Reports will be delivered in the format specified in the engagement agreement

  • Electronic delivery is standard unless hard copies are specifically requested

  • Reports are confidential and intended solely for the stated users and purposes

6.2 Report Validity and Updates

  • Appraisal reports reflect property value as of the effective date specified

  • Market conditions change continuously; reports may become outdated

  • Updates or new appraisals may be required for changed circumstances

  • The Company is not responsible for value changes after the effective date

6.3 Report Distribution and Use

  • Reports may only be used for the stated intended use

  • Distribution is limited to identified intended users unless written consent is provided

  • Unauthorized distribution or misuse of reports is prohibited

  • Client must notify potential liability of unauthorized use or distribution

7. Limitations and Disclaimers

7.1 Scope Limitations

Our appraisals are subject to the following limitations:

  • Based on information available at the time of inspection and research

  • Assumptions and limiting conditions as stated in each report

  • Subject to extraordinary assumptions or hypothetical conditions when applicable

  • Limited to the specific scope of work defined in the engagement

7.2 Property Condition

  • Appraisals assume no hidden or unapparent conditions affecting value

  • No structural, mechanical, or environmental engineering analysis is provided

  • Clients should obtain appropriate inspections and expert consultations

  • We are not responsible for undisclosed property defects or conditions

7.3 Market Conditions

  • Valuations reflect market conditions as of the effective date

  • Real estate markets are subject to rapid changes

  • Economic, regulatory, or other external factors may affect property values

  • Future performance cannot be predicted or guaranteed

8. Professional Liability and Insurance

The Company maintains professional liability insurance appropriate to the services provided. However, our liability is limited as follows:

8.1 Liability Limitations

  • Total liability shall not exceed the fee paid for the specific engagement

  • We are not liable for consequential, indirect, or punitive damages

  • Liability is limited to direct damages resulting from negligent performance

  • Claims must be brought within two years of report delivery

8.2 Third Party Reliance

  • Reports are prepared solely for identified intended users

  • Third parties may not rely on reports without written authorization

  • Unauthorized users assume all risks of reliance

  • No duty of care extends to unauthorized users

9. Confidentiality and Data Protection

9.1 Confidentiality

  • All client information and property details are held in strict confidence

  • Information is used solely for the purpose of providing appraisal services

  • Confidentiality survives termination of the engagement

  • Disclosure may be required by law, regulation, or professional standards

9.2 Data Security

  • Reasonable measures are taken to protect client information

  • Electronic files are stored with appropriate security measures

  • Physical files are maintained in secure facilities

  • Clients are responsible for their own data backup and security needs

10. Independence and Conflicts of Interest

10.1 Professional Independence

  • We maintain independence from all parties with interests in appraised properties

  • No contingent fees or success-based compensation is accepted

  • Potential conflicts of interest are disclosed and addressed appropriately

  • Professional standards require objective, unbiased analysis

10.2 Disclosure Requirements

Clients must disclose:

  • Any relationship between parties to the transaction

  • Previous appraisals or valuations of the subject property

  • Anticipated use of the appraisal report

  • Any factors that might influence the appraisal process

11. Website Terms and Digital Services

11.1 Website Usage

  • Website content is for informational purposes only

  • No appraisal advice is provided through the website

  • Formal engagements require written agreements

  • Website terms apply to all digital interactions

11.2 Intellectual Property

  • Website content, including text, images, and design, is proprietary

  • Reproduction without permission is prohibited

  • Trademarks and service marks are protected

  • Client reports remain confidential and proprietary to intended users

12. Regulatory Compliance

12.1 Professional Standards

Services comply with:

  • Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP)

  • Appraisal Institute of Canada Code of Ethics

  • Provincial appraisal regulations

  • Federal and provincial privacy legislation

12.2 Record Keeping

  • Appraisal files are maintained for the period required by professional standards

  • Records may be subject to regulatory review

  • Client confidentiality is maintained within regulatory requirements

  • Files are disposed of securely when retention periods expire

13. Force Majeure

We are not liable for delays or inability to perform due to circumstances beyond our reasonable control, including:

  • Natural disasters or extreme weather

  • Government actions or regulatory changes

  • Public health emergencies

  • Technology failures or cyber incidents

  • Labor disputes or supply chain disruptions

Reasonable efforts will be made to minimize impacts and communicate with affected clients.

14. Termination

14.1 Termination by Client

  • Clients may terminate engagements with written notice

  • Fees for work completed are due upon termination

  • Work product completed to termination date remains confidential

  • Final reports will not be issued for incomplete engagements

14.2 Termination by Company

We may terminate engagements for:

  • Non-payment of fees

  • Client breach of agreement terms

  • Conflicts of interest that cannot be resolved

  • Inability to complete work due to external factors

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.

15.2 Dispute Resolution

  • Disputes should first be addressed through direct communication

  • Mediation through a qualified mediator is encouraged

  • Any legal proceedings must be brought in British Columbia courts

  • Disputes must be commenced within two years of the underlying engagement

16. General Provisions

16.1 Entire Agreement

These Terms, together with specific engagement agreements, constitute the entire agreement between parties and supersede all prior communications or agreements.

16.2 Modifications

Terms may only be modified through written agreement signed by both parties. Website terms may be updated with notice to users.

16.3 Severability

If any provision is found unenforceable, the remaining provisions continue in full force and effect.

16.4 Assignment

Rights and obligations may not be assigned without written consent, except that we may assign to qualified successors or affiliates.

17. Contact Information

For questions regarding these Terms or our services:

RDOS Appraisals & Consulting
Website: https://www.rdoscommercial.com/
Service Area: Regional District Okanagan-Similkameen, British Columbia